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Need help with the Console?


  1. What are the minimum System Requirements for the Console?
  2. What do I do if I get an error message saying the Console won't load?
  3. Mac Users Only: Why does the Console sometimes freeze after I log in?
  4. How do I launch the Console?
  5. Do I have to upgrade to Pro or Platinum to use the Console?
  6. Mac Users Only: Why do I see a blank white screen whenever I try to open the Console?
  7. Mac Users Only: Why does a Text Edit file open when I try to open the Session Console?
  8. How do I uninstall the Indaba Console?
  9. How do I clear cached files associated with the Console?

Have you tried the help forum? Go There Now.


h1. 1. What are the minimum System Requirements for the Console?
Mac: OS X 10.5, Java 5, 1GB RAM (2GB preferred) (Reportedly, running OS X 10.4 with a Java 6 upgrade from the Apple website will also work) PC: Windows XP or higher, Java 5, 1GB RAM (2GB preferred)
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h1. 2. What do I do if I get an error message saying the Console won't load?
The Console is still in Alpha and we appreciate your help in identifying any issues. If you are getting error messages that prevent you from opening the Console, please send an e-mail to us at info@indabamusic.com so we can look into your specific problem. Please include your operating system type and version, browser program and version, as well as a detailed description of what happens when you try to open the Console. If you receive any specific error messages please copy or re-type them in your email. The more information you provide, the quicker we can fix your problem.
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h1. 3. Mac Users Only: Why does the Console sometimes freeze after I log in?
This issue is a bug that we're aware of, and we're working on getting it fixed as soon as possible. For now, the best thing to do would be close and re-open the Console after it freezes. The second time you load up the Console, it should work fine on your computer.
p(next_link). "Next Section »":#4
h1. 4. How do I launch the Console?
To access the Console, you have to be a member in a session. To create a new session go to My Studio and click the "Create a New Session" button at the top of page. Once you are in a session, click the "Record, Edit, Mix" button to launch the Console.
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h1. 5. Do I have to upgrade to Pro or Platinum to use the Console?
No! Basic members still have access to the Console. Upgrading to Pro or Platinum will give you additional Console features including advanced audio effects, additional audio clips, and the ability to use the Console offline.
p(next_link). "Next Section »":#6
h1. 6. Mac Users Only: Why do I see a blank white screen whenever I try to open the Console?
There are a very small number of Mac computers that do not load the correct graphics when the Console is launched. If this is the case please upgrade to Java 6, which you can download from the Apple website.
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h1. 7. Mac Users Only: Why does a Text Edit file open when I try to open the Session Console?
On a small number of Macs running OS X 10.5 (Tiger) the computer doesn't realize that a required program (Java Web Start) exists. If this is happening to you please follow these instructions: 1. Use Finder to go to Macintosh HD/System/Library/CoreServices. You don't need to do anything here, just open the window. 2. Next, close that window and go to the JNLP file that downloaded when you tried to launch the Console, Control+Click on the JNLP file and select 'Get Info'. 3. In 'Get Info' Make sure 'Open With...' is set to 'Java Web Start'. 4. Finally, double click on the JNLP file and you should be able to launch the Console now and in the future. You can now close all windows.
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h1. 8. How do I uninstall the Indaba Console?
1. Go to Java Preferences. 2. Under the Network tab, press the "Delete Files" button.
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h1. 9. How do I clear cached files associated with the Console?
*Mac Users:* Auto Log-in cache: Go to Users/Library/Preferences and delete the file: com.indabamusic.console.plist Audio cache: Go to Users/Library/Application Support and delete the folder "Indaba Console" *Windows Users:* Go to ControlPanel --> Java --> View Files (under Temporary Internet Files) and delete the file Indaba Console. Go to C:\Documents and Settings\[User Name]\Local Settings\Application Data and delete the folder "Indaba Console"

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